Customer Service

Thank you for visiting  We are always happy to assist you. 

The easiest & fastest way to communicate with us is by emailing   
Our regular customer service hours are Monday – Sunday 10am – 6pm (GMT -1).

  1. Payment
  • We process all payments through our secure online payment gateway because it’s the safest and fastest and most convenient way, and we love that. Payments are immediate and traceable (your personal and credit card information is never shared with us).
  • All our prices are in US Dollars, British Pounds, Israeli Shekels. Euros however at checkout you will be charged in South African Rands, ZAR.
  1. Order
  • Once we receive your order, we will send you an order confirmation email and start preparing your goods.
  • Please allow 2-3 business days for us to get everything ready and process the order. Once processed you will receive your order within the next 3-10 business days.
  • We are unable to ship to P.O. Box or military addresses.
  • Alon Shina is not responsible for any delays due to force of nature or other uncontrollable events.
  1. Shipping
  • Orders are shipped via DHL Couriers Monday – Friday, excluding holidays. If for any reason, the orders cannot be shipped on time, our customer service will send you an email notification.
  • Free shipping within South Africa. 

International customers: shipping fees are on you, we charge R900 and shipping fees are not refundable. We’re sorry about that. International orders may incur custom duties and you are responsible for any custom duties incurred upon delivery.

  • Once your order has been dispatched, you will receive a shipping confirmation email including a tracking number.
  • We want you to be happy with your order. So, please check your order and make sure there are no mistakes. If there is something wrong, please send us an email at
  1. Returns/exchanges
    • We only accept returns or exchanges on undamaged and unused items within 10 days of the original shipping date. Earrings are not exchangeable.
    • If you want to return or exchange any goods, please first send us an email at
    • In the email, please include the order number, reason of returns/exchanges, and your contact information such as name, e-mail and phone number.
    • Please remember that all returns/exchanges must include their original packaging.
    • Please use a reliable shipping service to send any return/exchange.
    • Customers are responsible for all return and exchange shipping costs, postal insurance and other related fees. If you receive the wrong product or if the product was damaged in transit, you may request for a refund or exchange via email at
    • Securely pack merchandise and note the nature of the return or exchange on the invoice.
    • Once a return or exchange is received and approved by us, we will process Returns/Exchanges procedure within 10 business days.  If the return or exchange is a result of an error by us or damaged merchandise, we will pay for your return and exchange shipping upon receiving a postal receipt from you 
  • Returns will be credited to the original credit card account used for purchase.
  • We reserve the right to deny any return or exchange.
  • No exchanges or returns will be accepted for any items that are listed as "final sale".

106 Haryarkon Tel Aviv:  Opposite the Dan Tel Aviv Hotel
                                                                +972 (0) 50 4614622 
                                         Whatsapp       +27(0)82 3737229

South Africa
Shop E6 The Watershed Cape Town:     +27 (0)21 4184536 
                                         Whatsapp       +27 (0)82 3737229