FREE WORLDIDE SHIPPING ORDERS OVER $1000

Customer Service

Thank you for visiting alonshina.com. We're always happy to assist you. The easiest and fastest way to reach us is by email at alon@alonshina.com or via WhatsApp on +27 (0)82 373 7229.

Our customer service hours are Monday – Sunday, 10am – 6pm (GMT +2).

Payment
  • We process all payments through our secure online payment gateway — the safest, fastest, and most convenient option. Payments are immediate and traceable, and your personal and credit card information is never shared with us.
  • Prices are displayed in US Dollars, British Pounds, Euros, and Israeli Shekels. At checkout, you will be charged in South African Rand (ZAR).
Orders
  • Once we receive your order, we'll send you a confirmation email and begin preparing your piece.
  • Please allow 2–3 business days for us to process your order. Once processed, you'll receive it within the following 3–10 business days.
  • We are unable to ship to P.O. Box or military addresses.
  • Alon Shina is not responsible for delays caused by force of nature or other events beyond our control.
Shipping
  • Orders are shipped via DHL Courier, Monday – Friday, excluding holidays. If your order can't be shipped on time, our customer service team will notify you by email.
  • Shipping is free within South Africa.
  • International shipping is charged at a flat R900 and is non-refundable. International orders may incur customs duties, which are the responsibility of the customer upon delivery.
  • Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number.
  • We want you to be delighted with your order, so please check it carefully on arrival. If anything isn't right, email us at alon@alonshina.com.
Returns & Exchanges
  • We accept returns or exchanges on undamaged, unused items within 10 days of the original shipping date. Please note that earrings cannot be exchanged.
  • To return or exchange an item, first email us at alon@alonshina.com, including your order number, the reason for the return or exchange, and your contact details (name, email, and phone number).
  • All returns and exchanges must include their original packaging.
  • Please use a reliable shipping service, and securely pack the merchandise, noting the nature of the return or exchange on the invoice.
  • Customers are responsible for all return and exchange shipping costs, postal insurance, and related fees. However, if you receive the wrong product or it was damaged in transit, you may request a refund or exchange by email — we'll cover your return and exchange shipping upon receiving a postal receipt from you.
  • Once a return or exchange is received and approved, we'll process it within 10 business days.
  • Refunds will be credited to the original credit card used for purchase.
  • We reserve the right to deny any return or exchange.
  • No returns or exchanges are accepted on items listed as "final sale".

Visit Us

Shop E6, The Watershed, V&A Waterfront, Cape Town
Tel: +27 (0)21 418 4536
WhatsApp: +27 (0)82 373 7229